Multi-agent inbox, AI-powered replies, broadcast campaigns, CRM contacts, CSAT, SLA, and real-time analytics — all in one dashboard.
From the first message to a loyal customer — DukanyChat handles it all, end to end.
Multiple agents reply from one number. Assign conversations, add internal notes, filter by status, and never miss a message.
AI Gen Reply suggests smart responses in one click based on conversation context. Respond faster without thinking.
Send approved templates to thousands in one click. Track delivery, read rates, and replies with a live progress ring.
Real-time dashboards for messages sent, response times, agent performance, and shift reports. Spot trends instantly.
Auto-send satisfaction surveys when conversations close as Resolved, Pending, or Spam. Track scores and top performers.
Set first response and resolution time targets. Color-coded breach alerts keep your team on track before SLA is missed.
Tag contacts as VIP or Hot Lead, add notes, block/unblock, and filter by tag, status, or platform — all in one place.
Trigger instant replies based on keywords, no code required. Works 24/7, even when your entire team is offline.
Sync templates from Meta, create all types (text, media, interactive), manage approvals, and send from campaigns or inbox.
Role-based access control per agent. Control exactly which menus and features each team member can see and use.
Manage multiple WhatsApp Business numbers under one account. Route conversations per channel with independent settings.
A mobile-first public profile page with multiple links and a one-tap WhatsApp Chat button — zero code, ready in seconds.
Customers message one WhatsApp number. Conversations are distributed, assigned in one click, and tracked end-to-end with full context.
Select a WhatsApp-approved template, upload your contact list, and broadcast. Track open rates, replies, and delivery in real time.
DukanyChat embeds AI directly in your inbox — so agents spend less time thinking and more time helping customers.
One click generates a contextual, professional reply based on the conversation history. Agents review and send.
Instantly summarize a long conversation thread so agents can pick up context without reading every message.
No technical knowledge required. Connect your WhatsApp Business number and start messaging.
Create your free DukanyChat account with your business email and WhatsApp number.
Link your official WhatsApp Business number via Meta Embedded Signup — takes 5 minutes.
Add agents with role-based access. Set permissions per team member in seconds.
Receive, assign, and reply to customer conversations from one shared inbox.
We don't do one-size-fits-all. Tell us about your team and we'll get back to you with the right plan. No commitment, no pressure.
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